Intersect Problem Solution

Problem Solution: get across coronations Problem Solution: Intersect Investments Intersect Investment is a financial function shaping that is struggling to compete at heart an industry that has been in a constant state of flux since September 11, 2001. This volatile mood has made it difficult for m each financial firms to keep their clients practice as well as maintain credibility with mole Street. In the past four classs Intersect Investment Ser crimes has b atomic number 18ly managed to survive but has resisted making any drastic changes. Now it is evident that the organization must collapse sweeping changes in the way it interacts with its customers if it is to be competitive and call up the companys standing in the financial services industry. Situation Analysis Issue and Opportunity Identification Intersect Investments has found the transaction declining in the last five years. CEO Frank Jeffers has place a new vision to provide a extensive set of services and products to customers using a customer friendship pose that will build long-term relationships based on trust and value to the customer. Franks style of leadership is a transactional style that has served both him and the organization well everyplace time.

Transactional leaders exert corrective action only when subordinates offend to obtain performance goals (Kreitner, 2004). However, he did not do a good job selling his vision to his leadership group and this caused a strong resistance among management and employees to the changes. When the executive vice president of gross sales did not support the CEOs vision and implement the customer intimacy model within the sales department Frank let him go. One year after the CEO identified this new sales model it is still not implemented at Intersect and sales are dropping, customers are dissatisfied with the services they are receiving, and employees are unhappy and unfulfilled in their jobs. Stakeholder Perspectives/Ethical Dilemmas The alternative solutions that pose been... If you want to get a full essay, order it on our website: Ordercustompaper.com

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